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Shipping & Returns

Free Discreet Shipping Worldwide of ShesDoll

Shipping is free, but please note that import/duty taxes might be required at delivery in Canada, Australia, New Zealand, some European countries. It usually ranges from $100 to $150 and up, depending on the doll. The buyer is responsible for import taxes and fees. We will provide the assistance you need during this process. So, you don’t have to worry too much, relax, it’s not a big deal. (NOTE: Customers in the US do not need to pay any import taxes and fees.)

Here are some of the countries in Europe that do not have to pay customs duties:

United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

Some tariff-free countries or regions in Asia:

Japan, Taiwan, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, Myanmar, and Cambodia.

Order Confirmation

Once you place your order you will receive a confirmation email from ShesDoll. We review each and every order manually to ensure that all of the customization options are in order and that the doll you have ordered will meet your expectations. Please reply to this email to let us know that everything is accurate and that there are no mistakes.

Once you have replied to our confirmation email letting us know that everything is accurate, we start the manufacturing process. After confirmation of your order details, the order cannot be canceled for any reason.

PRODUCTION: The Average Estimated Production Time is 15 days. There are no production delays. However keep in mind that’s an average as there can be variables that determine each individual orders actual time frame.

Order Shipment

Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.

According to our sales experience for many years, if the package is improperly transferred and the delivery time exceeds 12 business days (except customs clearance time).

For all made-to-order dolls, we will send you photos before making the shipment. Please make sure you submit the correct email address so that you can receive your doll photos.

Shipment is discreet and signature is required for delivery to ensure it is received by the right person.

We will send you the tracking number and please feel free to follow up with us service@shesdoll.com

Average Shipping Time

In-stock dolls:

3-10 days (For the USA and EU orders only)

* These are estimated times. Exceptions may apply due to holidays for workshops, or weather, or uncertain element.

We Respect Your Privacy

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy. 

There is no specific indication or labeling on the box that reveals the contents inside.

Your doll will be labeled “mannequin” (for customs clearance).

Billing statement on your credit card will show a charge from ShesDoll or “ShesDoll Robot“. (our legally registered parent company)

Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside the USA.

If you do not want to receive the order at your home, you can always have it held for pickup at a FedEx store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience. Once you receive your tracking number simply contact the shipping company (UPS/DHL/FedEx) and arrange to have it held for pickup at your nearest location. Photo ID and signature are required for delivery.

Review our Privacy Policy

Cancellations & Refunds

Products that are offered for sale via the Website are made-to-order for each Buyer by the respective Sellers. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:

  1. •  Orders may be cancelled by the buyer within 24 hours from the time of purchase for a refund which will be applied to the buyers original method of payment and there will be a 20% restocking fee. ShesDoll Inc. must receive the cancellation request within the 24 hour period with no exceptions.
  2. •  ShesDoll Inc. will confirm order details via email with Buyer, if Buyer confirms the order details as correct, starting from that moment the order cannot be cancelled or returned for any reason. If Buyer wants to modify, edit or upgrade the order he has to reach out ShesDoll Inc. asap in order to request the changes and to see if the changes are possible. We will do our best to accommodate, but there are no guarantees.
  3. •  Once the product is shipped to the buyer, THE SALE IS FINAL, and it cannot be cancelled or returned for any reason.
  4. •  No returns are accepted under any circumstances. All sales are final. Due to the nature of sex toys, returns are not allowed for any reason.

Read more about Terms of Service and Conditions

Returns and Exchange

Due to the nature of this product, it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

Defective items

If your shipment is damaged upon delivery please take photos of damage of outside packaging and photos of damage done to the doll and file a claim with the shipping carrier immediately.

If the doll is defective, please contact us within 3 days of delivery including the pictures or videos of the defective part. According to your problem, we will provide one of the solutions below:

  1. •  A full product replacement.
  2. •  Free repair tools
  3. •  A partial refund

Support

We strive to provide great customer service by offering quick and live support through our website. Please do not hesitate to contact us to ask us any questions during your shopping experience or while waiting for your sex doll to arrive.

Contact us at: service@shesdoll.com