FAQ - ShesDoll

1How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2Can I cancel my order?

If you place an order and want to cancel the order before the doll is shipped, you must notify us within 24 hours of purchase. Otherwise, we will charge a certain amount to make up for the loss. Because we will have production costs.

Once the doll is sent, it cannot be cancelled or refunded for any reason.
3No-hassle satisfaction guarantee

We do not offer refunds for any other reason other than a product damaged on arrival.

We stand behind everything we make. If a product is found to be defective and requires repair or return, please contact our service team first, we will provide the best solution for you. And we will also accept a refund or replacement if necessary. Usually, there would be no quality problem after our strict quality inspection.
4How to warm up my doll?

Each doll will be given a heating stick（heating rod）. The heating stick allows to heat up the vaginal, anal or oral crevices to the temperature of a real woman. Alternatively, use an electric blanket to wrap your doll up, it will take a few minutes to warm it up. Please do not leave your doll in the blanket for too long to avoid damage to her skin. TPE is very sensitive to temperature and can start melting from 50°C or 122°F and above.
5Does the doll come with clothes?

The doll will come with a randomly chosen piece of lingerie, but the dolls do not come with the outfit shown in our images.
6How to clean and maintain the doll after use?

Click Here to find out the ultimate guide to sex doll cleaning and care.
7How to store your doll?

Click Here to find out how to store your doll?
8Doll customization options

Click Here to learn more about every sex doll options: what you should know.
9How do I customize my doll?

Looking to customize your doll beyond the options available on our site? Perhaps you’d like to create one in the likeness of your lover, partner or fantasy? At ShesDoll we take great pride in making people’s fantasies come true and we offer bespoke doll customizations so you can personalize your doll and make them as unique and perfect as possible. To arrange bespoke customization service, please email our customization specialist at service@shesdoll.com.

You can also click here to learn more about how to custom your dream doll?
10Is it shipping really free?

We ship worldwide and shipping is free for all orders. All of the doll purchases and accessories bought are included in free shipping.
11Does the order include taxes and customs duty fees?

We will be responsible for taxes and fees in Asia, United States and some EU countries. We are sorry for other countries, we do not bear any taxes.
12The removable vagina and the fixed vagina, what is the difference?

Despite their external differences, both fixed and removable vaginas are similar on the inside and generally speaking, one does not feel different to the other on the inside. Each kind of vagina has its advantages and disadvantages, but both kinds will provide you with amazingly lifelike, highly-gratifying sexual experiences.

The most obvious difference between fixed and removable vaginas is how they look. A removable vagina, obviously, can be removed from the sex doll’s body for easy cleaning, and looks like a fleshy tube―not unlike a Fleshlight―and when you look at a cross-section (see picture above) you can see the textured vaginal canal. A removable vagina fits snugly inside its sex doll and is stays in place thanks to the doll’s labia.

The most obvious advantage of a removable vagina is that it is easier to clean and maintain, enhancing its longevity and ensuring the vagina remains comfortable and sanitary for longer. To remove a vagina insert, simply spread the labia and pull the tube out. After that, you can rinse the vagina out with running water, a douche bulb, shower head, or you can manually wipe it out.

Another big advantage of a removable vagina is that you can purchase other vaginal inserts to enjoy the different sensations provided by different builds. Additionally, if your sex doll companion’s vagina gets damaged or wears out, you can easily replace it. Finally, if you own multiple vagina inserts, you can insert one while the other is drying off after cleaning.
13What’s the difference between the standard skeletons and EVO skeletons?

Standard skeleton doesn’t allow your doll to shrug its shoulders. Most standard skeletons can only bend forwards and backward. The elbows and knees can be bent slightly, about 90 degrees.

Compared to the standard skeleton, EVO is a more advanced skeleton, which is super flexible and allows for more natural, human-like posing for both modeling/photography and sexual positions. Upgraded (EVO) Skeleton from some brands is becoming even more evolved with double-jointed arms and legs so that they can squat, stretch and kneel like a real human.
14Is there any difference between the real object and the picture?

Absolutely!! As authorized sellers, our images come straight from the manufacturers themselves. Although the images have been created by professional photographers, they are photographs of authentic brand-name sex dolls and should be nearly identical to what you receive, depending on how much you customize your doll. Photos of dolls on our site convey an accurate depiction of the quality of the doll you will receive. Of course, the doll you actually receive may look different if you change hair color, breast size or other attributes as you craft the perfect doll for your tastes.

FANREAL | Maria 170cm/40kg G-Cup

FANREAL produces stunningly beautiful and realistic silicone dolls and continues to grow their catalog with quality companions that are built to last.

FANREAL | Ling 163cm/36kg C-Cup

1How will I know if my order is confirmed?

2Can I cancel my order?

3No-hassle satisfaction guarantee

4How to warm up my doll?

5Does the doll come with clothes?

6How to clean and maintain the doll after use?

7How to store your doll?

8Doll customization options

9How do I customize my doll?

10Is it shipping really free?

11Does the order include taxes and customs duty fees?

12The removable vagina and the fixed vagina, what is the difference?

13What’s the difference between the standard skeletons and EVO skeletons?

14Is there any difference between the real object and the picture?

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